Develop a Customer Service Mindset
Kate Edwards
Lessons
Class Introduction
02:56 2How Customer Service Impacts your Brand and Business
16:47 3Consistency and the Bottom Line
15:56 4Customer Service vs. Customer Experience
15:14 53 Pillars of Great Service: Hello
06:04 63 Pillars of Great Service: Trust
06:42 73 Pillars of Great Service: Communication
12:28Class Description
You’ve been reading your customer reviews online and something just isn’t right. Far too many of your reviewers sound tepid, unsatisfied or even annoyed. What gives? You know you’ve got a great product or service, so why all the digital discontent?
And then it hits you. It’s your customer service. Eureka! While you’ve spent all your time and energy perfecting your goods or services, you’ve been neglecting the most critical part of your business. And that has led to dissatisfied customers and a significant drop-off in sales.
Inconsistent, inhospitable or downright nonexistent customer service can kill a business. That’s why it’s so important to develop a mindset that puts the customer first and ensures they always have positive interactions with your brand, your team, and your products.
In this class, you’ll learn how to:
- Be aware of all the little things you can do to positively impact your customers.
- Empower your team members to deliver considerate, professional and informative customer service.
- Take charge and ensure your business represents your brand in the best way possible.
- Get over your fear of not knowing how to engage with your customers.
- Build your confidence and identify the things you’re doing right.
- Make your customers lifelong loyalists.
Class Materials
Bonus Materials with Purchase
Ratings and Reviews
Sylvie Leroy
The courses were so interesting with great and concrete advices. Thank you! We feel privileged to learn from a true expert.
Student Work
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