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on air now All Classes categories

2,000+ classes ranging from fundamentals to advanced techniques.

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Kate Edwards

Kate Edwards

Kate Edwards is a hospitality consultant, service expert, executive coach and author based in NYC. She is devoted to helping entrepreneurs and established companies develop their ideas, accomplish their goals and realize their potential by utilizing her unique consulting and coaching methods developed throughout her 30-year career. An accomplished speaker, Kate has been chosen to present her ideas at conferences and meetings hosted by regional associations, global companies and national organizations. Kate is also an instructor at I.C.E. in Manhattan and is a Fellow of the C.I.A. and you can view her service and leadership videos on the Typsy and Journee websites. In 2016 Kate published her first book, Hello! And Every Little Thing That Matters; the customer service book that will transform your business and improve your brand. Kate and her chef husband reside in New York City.

Classes

Managing the Customer Service Experience

Design a Great Customer Experience

Create a Culture of Great Customer Service

Develop a Customer Service Mindset