Customers and Customer Service
Lesson 11 from: Shopify Fundamentals: Set and Run an Online StoreDamiano Raveenthiran
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Customers and Customer Service
Lesson 11 from: Shopify Fundamentals: Set and Run an Online StoreDamiano Raveenthiran
Lessons
Chapter 1 Building An Online Storefront
1Class Overview
03:30 2Exercise - Setting up your Business Model Checklist
01:42 3Online Store Sales Channel
04:58 4Themes, Apps and Store Customization
05:48 5Blog posts, Navigation & Pages
02:15 6Quiz - Chapter 1
Chapter 2: Managing Products & Inventory
Product Basics
04:58 8Product and Inventory Management
03:22 9Quiz - Chapter 2
Chapter 3: Order Fulfillment
10Order Basics
02:11 11Customers and Customer Service
02:12 12Quiz - Chapter 3
Chapter 4:Store Setup And Settings
13General Settings
02:21 14Location and Account Settings
03:14 15Payment Providers and Billing Settings
05:27 16Checkout and Notification Settings
05:10 17Shipping, Legal and Tax Settings
04:05 18Quiz - Chapter 4
Chapter 5 :Beyond The Online Store
19External Sales Channels
00:59 20Marketplaces and Shopify Channels
01:37 21Key Considerations for Sales Channels
00:58 22Quiz - Chapter 5
Chapter 6: Marketing & Analytics
23Brand Awareness and SEO
03:38 24Interest and Evaluation Stage
05:24 25Trial and Adoption Stage + Analytics
03:22 26Quiz - Chapter 6
Chapter 7: Conclusion
27Recap of Class and Final Project Details
02:14Final Quiz
28Final Quiz
Lesson Info
Customers and Customer Service
welcome to the customer service portion of your Shopify fundamental scores in this lesson. You will learn all about how to best service your customers and what best practices to keep in mind to ensure that your customer base always feels welcome and care for. By the end of this lesson you will have new tools in hand to provide your clients with the best customer service available every time a new customer places an order with your store their name and other details are added to your customer list. If your customers create an account with your store, their information will auto fill during checkout. You can also view their order history and the current order status for any purchase that they've made. Your customer service strategy is directly correlated to your profits, instances of chargebacks and return customer rates. A typical business will only hear from 4% of dissatisfied customers. The remaining 96% are at risk of filing a chargeback. The key to great customer service is being pr...
oactive and providing all of the information for your store before the sale gets processed, being present and visible on the channels used by customers goes a long way. Some customer service tactics that you can employ are creating easy to understand site and shipping policies providing live chat for customer support, building an extensive and searchable F A. Q or knowledge base, committing to quick responses and proactive email communication. You can find great writers who can write site or shipping policies on fiber Shopify also has standardized prewritten terms and conditions as well as privacy and return policies and these are available in the Shopify admin on top of all that. I've created templates for you to simply download, fill out and send to sellers on Fiverr. They include the things your sellers will need to know in order to fill your needs. These needs will be covered and defined in this course to help you set and run your online store, setting up your customer service correctly is fundamental to your customers retention and word of mouth reputation. Next, we'll move beyond the online store, where we'll teach you about where to find your basic settings and how to set them up for your store to thrive. Join me there.
Class Materials
Bonus Materials with Purchase
Ratings and Reviews
Kiera White
Outstanding course for shopify store fundamental
ISRAR UL HAQ
Amazing course for learning basic Fundamentals of shopify