What to say when the client doesn't like your work. So here's the situation. You submitted your deliverable for a project and the client doesn't like it, but can't articulate why. Or they say something that doesn't give you any direction and isn't helpful. Here's the solution. Part of your job is to help others come up with the language to communicate what isn't working. What you're thinking, but shouldn't say. "That jerk doesn't know anything." Here's what you could say. When you use curiosity, you could say "What isn't working for you? "Can you point at it? "Can you identify which aspects aren't working?" You may have to hold the client's hand during this process or provide multiple choice options for them to say yes or no to. You could try generosity. "It seems like you're having trouble "articulating what's not working. "How can I help you do that?" Or, with humility, "I'm so sorry to hear "it's not working for you. "Let's put our heads together "and figure out how to make it bette...

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Ilise Benun

<span style="color: rgb(0, 0, 0);">Ilise Benun is an author, business coach, national speaker, the founder of Marketing-Mentor.com and adjunct faculty at Pratt Institute and Maryland Institute College of Art, host of the Get Better Clients Bootcamp and a Program Partner for HOW Design Live, the largest design conference in the U.S.</span>

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topics covered in this class

Business Basics Communication Skills Business Communication

Ratings and Reviews

Karlie Jessop

Love the format of this course - it was so great to be able to select a specific situation, and then quickly learn a couple of approaches to each one.

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...The Client Doesn’t like Your Work

...The Client Doesn’t like Your Work

Lesson Info

11. ...The Client Doesn’t like Your Work

Lessons

Class Introduction

...Others Need to Know What You’ve Accomplished

...Someone Else Is Getting the Credit for Your Work

...Your Boss Is Micromanaging Your Work

...You’re Getting Too Much Work

...It's Time for Your Annual Review

...Your Project Has Missed Its Deadline

...Your Boss Is Getting Too Personal

...Co-Workers Are Distracting You from Your Work

...Dealing with Co-Workers That Ask Too Many Favors