What to say when there's a miscommunication. So here's the situation. A rush project is due and your manager gives you the final round of changes verbally. You implement them and when you submit the final version, you're told that what you did was not what was asked for. There was a miscommunication somewhere. So here's what you may be thinking and shouldn't say. "It's not my fault, that's not what you said." Here's a solution. Correct the mistake first, then identify how the miscommunication took place, and propose a solution to prevent it from happening in the future. Here's what you could say. "It looks like we had a miscommunication. "Here's what I heard you say or thought you meant." Then, use curiosity. "Is that what you understood? "How can we come to something fair "to both of us to solve the problem at hand? "And where was the communication breakdown, "so this never happens again?" Or, use humility. "I apologize for not double-checking. "Next time I will double-check "to make ...

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Ilise Benun

<span style="color: rgb(0, 0, 0);">Ilise Benun is an author, business coach, national speaker, the founder of Marketing-Mentor.com and adjunct faculty at Pratt Institute and Maryland Institute College of Art, host of the Get Better Clients Bootcamp and a Program Partner for HOW Design Live, the largest design conference in the U.S.</span>

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topics covered in this class

Business Basics Communication Skills Business Communication

Ratings and Reviews

Karlie Jessop

Love the format of this course - it was so great to be able to select a specific situation, and then quickly learn a couple of approaches to each one.

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...There Is a Miscommunication

...There Is a Miscommunication

Lesson Info

13. ...There Is a Miscommunication

Lessons

Class Introduction

...Others Need to Know What You’ve Accomplished

...Someone Else Is Getting the Credit for Your Work

...Your Boss Is Micromanaging Your Work

...You’re Getting Too Much Work

...It's Time for Your Annual Review

...Your Project Has Missed Its Deadline

...Your Boss Is Getting Too Personal

...Co-Workers Are Distracting You from Your Work

...Dealing with Co-Workers That Ask Too Many Favors

...The Client Doesn’t like Your Work

...Your Manager Doesn’t Totally Understand Your Work