What to say when you're getting mixed messages. So here's the situation. There are multiple people involved in the project you're working on and you're getting mixed messages, and you don't know who to listen to. Here's what you may be thinking and shouldn't say. "Is anyone is charge here?" Here's a solution. Get group consensus. As soon as this starts, pull the group together to discuss it. Explain the problem and try to get a group consensus. At the end of the meeting or conference call, ask the question outright, "Who owns this decision going forward?" It will make you look super organized and the group will feel better for having all been involved to hear the feedback at the same time. So here's what you could say. With curiosity. "Are you aware that the other person "is also telling me what to do "and giving me different instructions? "I think we need a meeting to figure this out together." Or, "I need you two to decide "whose decision is the final one." With generosity. "I'm goin...

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Ilise Benun

<span style="color: rgb(0, 0, 0);">Ilise Benun is an author, business coach, national speaker, the founder of Marketing-Mentor.com and adjunct faculty at Pratt Institute and Maryland Institute College of Art, host of the Get Better Clients Bootcamp and a Program Partner for HOW Design Live, the largest design conference in the U.S.</span>

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topics covered in this class

Business Basics Communication Skills Business Communication

Ratings and Reviews

Karlie Jessop

Love the format of this course - it was so great to be able to select a specific situation, and then quickly learn a couple of approaches to each one.

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...You’re Getting Mixed Messages

...You’re Getting Mixed Messages

Lesson Info

17. ...You’re Getting Mixed Messages

Lessons

Class Introduction

...Others Need to Know What You’ve Accomplished

...Someone Else Is Getting the Credit for Your Work

...Your Boss Is Micromanaging Your Work

...You’re Getting Too Much Work

...It's Time for Your Annual Review

...Your Project Has Missed Its Deadline

...Your Boss Is Getting Too Personal

...Co-Workers Are Distracting You from Your Work

...Dealing with Co-Workers That Ask Too Many Favors

...The Client Doesn’t like Your Work

...Your Manager Doesn’t Totally Understand Your Work

...There Is a Miscommunication

...You Make a Mistake

...A Client or Co-Worker Doesn’t Follow Through

...You Won't Make Your Deadline