Adding Q&A Items
Isaac Rudansky
Lessons
Welcome to Facebook Messenger Chatbot Masterclass
08:17 2What is Messenger Marketing
09:07 3Advantages to Using Facebook Messenger Marketing
14:17 4How is Chatbot Marketing Different Than Other Marketing Channels
07:08 5Who Can Use Messenger Bots to Their Advantage
04:43 6Quiz - Chapter 1
Ecommerce Chatbot Strategies
09:59 8Webinar - Event Registrations Using Chatbots
04:13 9Lead-gen Chatbot Strategies
09:10 10Using Chatbots to Promote Educational Resources
09:42 11Using Chatbots to Stay in Touch With Your Customers
07:45 12Calculating LTV and CAC to Formulate Incentive Plans
11:06 13Ideas for Incentive Structures to Promote Through Facebook Chatbots
08:31 14Quiz - Chapter 2
15Commitment and Consistency in Chatbot Design
14:55 16Increasing Customer Value With Reciprocity
14:25 17Using Social Proof to Build Trust and Identity
11:41 18Likability - Your Secret Weapon to Successful Bot Marketing
11:07 19Using Scarcity to Drive Your Customers to Convert Faster
08:42 20Understanding the Fogg Behavior Model and How to Use It to Your Advantage
15:53 21Quiz - Chapter 3
22What is Mobile Monkey
04:12 23Creating a Mobile Monkey Account and Connecting Your Facebook Page
05:41 24Viewing Active Bots and Adding Users
02:42 25Create Your First Chatbot
03:22 26Quiz - Chapter 4
27Widgets, Page Flow and Organization
08:20 28Understanding Q&A and What They're Used For
02:07 29Adding Q&A Items
05:45 30Understanding Unanswered Questions
03:56 31Configuring and Editing Bot Builder Settings
03:31 32All About the Text Widget
06:45 33All About the Image Widget
00:55 34All About the Form Widget
09:47 35All About the Quick Question Widget
07:21 36All About the GIF Widget
02:40 37All About the Attachment Widget
02:07 38All About the Attribute Widget
01:30 39All About the Connection Widget
03:10 40All About the Email Widget
03:06 41All About the Gallery Widget
06:02 42All About the List Widget
02:32 43All About the Navigate Widget
03:03 44All About the Typing Widget
03:03 45All About the Video Widget
02:37 46Quiz - Chapter 5
47What's a Chat Blast Anyway
03:14 48A Few Useful Chat Blaster Use Cases
05:32 49Chat Blasting Vs. Drip Campaigns
05:46 50Planning Four Chat Blast Ideas - Part 1
10:11 51Planning Four Chat Blast Ideas - Part 2
12:08 52Organizing Our Chat Blast Pages in the Mobile Monkey Page Builder
04:48 53Building Our Coupon Chat Blast
10:47 54Testing Our Chat Blast Before Blasting
04:43 55Launching Our First Chat Blast- Naming, Audience, Page and Purpose
08:30 56Building a Chat Blast to Drive Phone Calls
13:55 57Building Our New Product Line Chat Blast
15:44 58Building Our Competitive Advantage - Awareness Chat Blast
18:42 59Analyzing Chat Blast Results
01:47 60Why Are Lead Magnets Important
05:05 61Installing Your Chat Widget on a WordPress Site
06:05 62Installing Your Chat Widget on a Shopify Site
01:17 6358: Installing Your Chat Widget Through Google Tag Manager
04:53 64Link to Messenger and Adding It to Emails and Blogs
09:29 65Adding the Checkbox Plugin to Your Web Forms
03:10 66How to Use Facebook Comment Guards
16:33 67Creating Facebook Messenger Landing Pages
13:09 68Quiz - Chapter 7
69What Are Facebook Messenger Ads
05:31 70Messenger Ads Best Practices and Sample Strategies
12:14 71Creating a New Messenger Ad Campaign in Facebook
08:35 72Designing a Messenger Ad
13:26 73Completing Messenger Campaign Creation in Facebook Ads Manager
06:37 74Drafting Our Mobile Monkey Messaging Campaign Blueprint
06:30 75Creating and Naming All Our Pages in Mobile Monkey
03:32 76Building Our Messenger Landing Page in Mobile Monkey
04:21 77Finishing All the Other Facebook Messenger Bot Pages
13:54 78Duplicating Your Ad Groups to Try Different Targeting Settings
07:45 79Setting Up Mobile Monkey Q&A and Other Loose Ends
06:28 80Quiz - Chapter 8
81What Are Audiences in Mobile Monkey
07:54 82Creating an All Contacts and Gender Based Audience
04:12 83Timezone and Last Active Based Audiences in Mobile Monkey
06:33 84Creating an Audience Based on a Custom Variable
06:26 85What Are Drip Campaigns and Drip Campaign Best Practices
06:53 86Practical and Useful Drip Campaign Ideas
06:43 87Building and Reviewing Our Drip Pages in Mobile Monkey (10.3)
07:53 88Creating and Launching Our First Mobile Monkey Drip Campaign
08:39 89RSS Feed Step by Step and Best Practices (11.1)
09:56 90Quiz - Chapter 11
91What Are Connections and When Would You Use Them
02:49 92Creating a Connection to Google Sheets (12.2)
14:18 93Creating a Connection to Gotowebinar
09:37 94Send New Leads to Your CRM - Hubspot
07:26 95Send an SMS to Your Sales Team When a Contact Requests a Callback
09:59 96Quiz - Chapter 12
97Contacts - Searching, Exporting and Deleting
02:32 98Audiences in Mobile Monkey
02:04 99Forms - What They Are and How to Use Them
01:42 100Bot Analytics - How to Find Useful Information Using Mobile Monkey Analytics
02:45 101What You Need to Know About Staying Compliant With Facebook (14.1)
04:10 102Getting Approved for Subscription Messaging (14.2)
08:43 103Thank You, Getting Help, Final Thoughts
04:16 104Final Quiz
Lesson Info
Adding Q&A Items
the chatbot fans, welcome back. Let's go ahead inside mobile monkey and add some Q. And A items. So from the if you were guys were on the pages section and mobile monkey under the bodybuilder navigate over to Q. And A. And we could add a Q. And a page right here. So each one of these and I can add a couple of them. Let's say I'll add three right here. So each one is its own contained Q. And A. So if the user says something similar to, let's say refunds, right, let's say, I want to, let's say I want to send them to my refunds page on my website, so I'm gonna first hit enter in order to save them, you have to hit enter and it'll show up over there and I can do refund policy, I'm gonna do a few different ones. So it picks up that when anybody says something um when when anybody uses the word refund or refund policy or anything, you know, similar enough to that, it could be a slight misspelling or a slight variation. Mobile monkey will still trigger my response. Refund, refund policy retur...
ns, returns um exchange, let's see like that. Okay, now I'm going to now set up the rule that what does the bot reply with. So the bot, the bot to reply with either text or a page over here. I want to reply with a text and I'm going to add um you can cr full return policy here and put in just a fake link, okay And you can also add emojis and things like that as well. But over here it's not as important now if I wanted to add multiple answers. Well I say we go to the next one. So again so this is active. I can toggle any of these. I don't have to delete them, I can toggle them on and off whenever I'd like. So now it's active. Another thing to remember is that mobile monkey is automatically saving things every few seconds whenever a change is made. So there's no need to hit a save button. If I want to delete any one of my Q. And a items, I just go ahead and click the delete button. Now let's say the user says something like um start over right or take me back something like that. And then I could have the bot go to a page and send them back to the welcome page which is let's say is that first original page that they that that a person will see what interacting with the bot. Um Say we're in let's say we're sending, we're signing people up for a webinar we might have if any at any point somebody talks about the webinar we send them to the webinar part of the funnel. Um If somebody says something let's say we sell uh clothes, we sell shoes, we sell men's shoes and somebody's asking about a certain size if it's in stock. So I could do something and let's say our bodies not programmed with a to respond to those types of questions we need to have a an actual person so we can do size and stock um you know you could do specific model numbers or whatever like that and just giving an example and then I might have my bot reply with something like default. Um let's say one of our customer support specialist well will be with you shortly and we could have a customer support specialist take over and that's why I want to add another one. I'll show you what random looks like I'm gonna add a new Q. And A. And we'll have say they say they say they respond thank you right say the person responds thank you or they show some appreciation or awesome or thanks or um T. Y is a abbreviation for thank you. Um Thank you very much write whatever some common ways. So the bot might reply with you know a emoji thumbs up and then a smiley face or a hearts emoji. The bot might reply with your very very welcome or the bottom. I reply with my absolute pleasure. The bottom I reply with um it's it's been great chatting with you today. Okay now if I click random then move monkey will just shuffle through those potential replies to any time a user puts user inputs one of those things that are similar to what I added as my cue part. The questions so question and answer refers to over here are the Q inputs and over here are the A. Outputs what what my body will answer to specific questions are not always questions but Q. And A. Is as good as a name as any for for this type of thing. Now if we go over to I'm gonna go back to mobile monkey, go to my facebook pages, I'm gonna go into this test spot over here, I'm gonna click into the chat pot and I'm gonna go back to Q. And A. Over here and there a little bit more data. And over here on this right hand side you'll see that there are a bunch of unanswered questions. Okay? So I'm gonna talk to you about what unanswered questions are really quick just for a second in the very next lecture and I hope this is making sense to you. Q. And A. As we go and build box we're gonna set up more Q. And A's. Um And give more examples. But let me just talk to you for a couple minutes. The next lecture about unanswered questions what they are and how you might be able to use them to your advantage. So I will see you guys in a few seconds in the very next lecture