What Are Drip Campaigns and Drip Campaign Best Practices
Isaac Rudansky
Lesson Info
85. What Are Drip Campaigns and Drip Campaign Best Practices
Lessons
Welcome to Facebook Messenger Chatbot Masterclass
08:17 2What is Messenger Marketing
09:07 3Advantages to Using Facebook Messenger Marketing
14:17 4How is Chatbot Marketing Different Than Other Marketing Channels
07:08 5Who Can Use Messenger Bots to Their Advantage
04:43 6Quiz - Chapter 1
Ecommerce Chatbot Strategies
09:59 8Webinar - Event Registrations Using Chatbots
04:13 9Lead-gen Chatbot Strategies
09:10 10Using Chatbots to Promote Educational Resources
09:42 11Using Chatbots to Stay in Touch With Your Customers
07:45 12Calculating LTV and CAC to Formulate Incentive Plans
11:06 13Ideas for Incentive Structures to Promote Through Facebook Chatbots
08:31 14Quiz - Chapter 2
15Commitment and Consistency in Chatbot Design
14:55 16Increasing Customer Value With Reciprocity
14:25 17Using Social Proof to Build Trust and Identity
11:41 18Likability - Your Secret Weapon to Successful Bot Marketing
11:07 19Using Scarcity to Drive Your Customers to Convert Faster
08:42 20Understanding the Fogg Behavior Model and How to Use It to Your Advantage
15:53 21Quiz - Chapter 3
22What is Mobile Monkey
04:12 23Creating a Mobile Monkey Account and Connecting Your Facebook Page
05:41 24Viewing Active Bots and Adding Users
02:42 25Create Your First Chatbot
03:22 26Quiz - Chapter 4
27Widgets, Page Flow and Organization
08:20 28Understanding Q&A and What They're Used For
02:07 29Adding Q&A Items
05:45 30Understanding Unanswered Questions
03:56 31Configuring and Editing Bot Builder Settings
03:31 32All About the Text Widget
06:45 33All About the Image Widget
00:55 34All About the Form Widget
09:47 35All About the Quick Question Widget
07:21 36All About the GIF Widget
02:40 37All About the Attachment Widget
02:07 38All About the Attribute Widget
01:30 39All About the Connection Widget
03:10 40All About the Email Widget
03:06 41All About the Gallery Widget
06:02 42All About the List Widget
02:32 43All About the Navigate Widget
03:03 44All About the Typing Widget
03:03 45All About the Video Widget
02:37 46Quiz - Chapter 5
47What's a Chat Blast Anyway
03:14 48A Few Useful Chat Blaster Use Cases
05:32 49Chat Blasting Vs. Drip Campaigns
05:46 50Planning Four Chat Blast Ideas - Part 1
10:11 51Planning Four Chat Blast Ideas - Part 2
12:08 52Organizing Our Chat Blast Pages in the Mobile Monkey Page Builder
04:48 53Building Our Coupon Chat Blast
10:47 54Testing Our Chat Blast Before Blasting
04:43 55Launching Our First Chat Blast- Naming, Audience, Page and Purpose
08:30 56Building a Chat Blast to Drive Phone Calls
13:55 57Building Our New Product Line Chat Blast
15:44 58Building Our Competitive Advantage - Awareness Chat Blast
18:42 59Analyzing Chat Blast Results
01:47 60Why Are Lead Magnets Important
05:05 61Installing Your Chat Widget on a WordPress Site
06:05 62Installing Your Chat Widget on a Shopify Site
01:17 6358: Installing Your Chat Widget Through Google Tag Manager
04:53 64Link to Messenger and Adding It to Emails and Blogs
09:29 65Adding the Checkbox Plugin to Your Web Forms
03:10 66How to Use Facebook Comment Guards
16:33 67Creating Facebook Messenger Landing Pages
13:09 68Quiz - Chapter 7
69What Are Facebook Messenger Ads
05:31 70Messenger Ads Best Practices and Sample Strategies
12:14 71Creating a New Messenger Ad Campaign in Facebook
08:35 72Designing a Messenger Ad
13:26 73Completing Messenger Campaign Creation in Facebook Ads Manager
06:37 74Drafting Our Mobile Monkey Messaging Campaign Blueprint
06:30 75Creating and Naming All Our Pages in Mobile Monkey
03:32 76Building Our Messenger Landing Page in Mobile Monkey
04:21 77Finishing All the Other Facebook Messenger Bot Pages
13:54 78Duplicating Your Ad Groups to Try Different Targeting Settings
07:45 79Setting Up Mobile Monkey Q&A and Other Loose Ends
06:28 80Quiz - Chapter 8
81What Are Audiences in Mobile Monkey
07:54 82Creating an All Contacts and Gender Based Audience
04:12 83Timezone and Last Active Based Audiences in Mobile Monkey
06:33 84Creating an Audience Based on a Custom Variable
06:26 85What Are Drip Campaigns and Drip Campaign Best Practices
06:53 86Practical and Useful Drip Campaign Ideas
06:43 87Building and Reviewing Our Drip Pages in Mobile Monkey (10.3)
07:53 88Creating and Launching Our First Mobile Monkey Drip Campaign
08:39 89RSS Feed Step by Step and Best Practices (11.1)
09:56 90Quiz - Chapter 11
91What Are Connections and When Would You Use Them
02:49 92Creating a Connection to Google Sheets (12.2)
14:18 93Creating a Connection to Gotowebinar
09:37 94Send New Leads to Your CRM - Hubspot
07:26 95Send an SMS to Your Sales Team When a Contact Requests a Callback
09:59 96Quiz - Chapter 12
97Contacts - Searching, Exporting and Deleting
02:32 98Audiences in Mobile Monkey
02:04 99Forms - What They Are and How to Use Them
01:42 100Bot Analytics - How to Find Useful Information Using Mobile Monkey Analytics
02:45 101What You Need to Know About Staying Compliant With Facebook (14.1)
04:10 102Getting Approved for Subscription Messaging (14.2)
08:43 103Thank You, Getting Help, Final Thoughts
04:16 104Final Quiz
Lesson Info
What Are Drip Campaigns and Drip Campaign Best Practices
Howdy chatbots, fans and welcome back in this lecture, we're going to start talking about drip campaigns and mobile monkey. They are your secret weapon or that's what I like to call them. At least it's another form of marketing automation that you could use bots. Fourth, similar to chat blasts where you could push out a chatbot flow or multiple chatbots flows through a one off blast drip campaigns allows you to automate a series of blasts and messages that will go out through facebook messenger to all your contacts or to just a specific audience or audiences and you can have multiple drip campaigns to multiple audiences. This is very similar to email workflows that you guys are probably familiar with if you guys have used constant contact or mail chimp, hubspot, Salesforce, Infusion soft, any of these marketing automation tools, you'll know how these workflows are set up with the email where you set up an audience. I want these emails to go out at this interval, so on and so forth. Dri...
p campaigns work the exact same way in mobile monkey, but you should realize that drip campaigns are so so important, you're spending money, you're spending your time getting contacts into your database in mobile monkey through all these lead magnets, through your case studies through your linked to messengers and your blog posts through your click to messenger adds to your sponsored messenger ads, through all these different channels, drip campaigns allows you to really continue to stay in front of your audience in an automated way where you don't need to go in and separately build a blast or manually sent out a blast every single time, just briefly a couple of best practices for drip campaigns. One is, you should always include the ability to opt out. So offer that opt out prompt. So often that popped out prompt. Whenever you send out a drip, the second thing to understand about drip campaigns is the appropriate, see temporal sequence in terms of time between each trip and when that first trip should be sent out. So my recommendation and this is something that, that both mobile monkey and we have found to be the most effective Is to sort of think about it as a modified version of the Fibonacci sequence. So after a member gets added to the audience that's going to trigger a drip, you might want to send something out, let's say 10 minutes afterwards and explain to you why we go with 10 minutes or even maybe maybe 15 minutes. Then you can send out another drip um In 25 minutes, 25 - 30 minutes. The third message could go out 45 minutes or an hour. Another message two hours later, Another message four hours later and then one message a day after that let's say one day, okay, two things to realize about these sequences of time. Okay, there is the 24 plus one rule, okay, Within 24 hours of somebody engaging with your bot or somebody messaging your Facebook page, basically opting into subscription messaging, You have 24 hours to send them unlimited. This is according to Facebook's compliance rules, you have 24 hours from that time to send them unlimited amounts of promotional or non promotional chat blasts or chat messages or messages through Facebook messenger After 24 hours expire without them engaging with your body, you have the ability to send them one more promotional Message after that 24 hours expires. But if they engage with any of your drips, it resets that clock. So every time somebody engages with the boat and they stay opted into subscription messaging. Obviously if they engage with your bot and they engage in a way where they type stop and they unsubscribed the chatbot messages from mobile monkey will not go to that subscriber and go to that contact, but you do. But if they do engage, they answer a question or they type something back to you That 24 hour clock we can reset. Okay, so based on the 24 plus one rule, that's why we recommend this sort of schedule drip campaigns, increase the effectiveness of any one of your original lead magnets by continuing to stay in touch with relevant personalized marketing messages to your contacts, to your audiences. There's two more quick elements to drip campaigns that you should know. One is getting approved for subscription messaging. This is a setting within facebook that if your company will get approved for it, it's a setting and facebook. you have to actually send in a request. I'm gonna teach you how to do that in a later lecture. It will erase the 24 plus one rule and you will have the ability to send out unlimited messages because facebook approved you for subscription messaging. The next thing to remember is that drip campaigns will override any current chatbot flow. A contact is in so drip campaigns override other chap plot flows. So that means say you're running a click to Messenger ad campaign that we launched in the previous section. And there's it's a sort of it's a semi complex flow and it might take a person on average, let's say minutes to really make it through that flow. If the contact is engaged enough that they were going to make it through the flow it might take them 20 minutes because not everyone's going through it right away. You know that remember that contest chapel we we we set up if you send out your first drip before a person engaged or answer the question or completed that form, it will override that flow and they will not get back into that flow unless I send them back into that flow through one of the drips. Just keep that in mind as you set up your click to messenger uh chap off lows and as you think about your drip campaign. So most people are not going to continue to engage with chap off flow past 15, 20 minutes. But if you want to be safe, then I would recommend sending out your first drip. Let's say, you know, 30 minutes after the audience after the member gets added to the audience, right? So that way you're just extra safe. So that's what you need to know about drip campaigns. Again, the difference between drip campaigns and chat glasses, the chat glasses more aggressive, you're trying to really sell your promoting some sort of sense of urgency, like a, like a coupon or a new deal or a new piece of news. The drip campaigns are more like this is about our business. These are some of the things that we offer. These are our competitive advantages. In the next lecture, I'm gonna walk you through some best practices for drip campaigns but begin thinking of drip campaigns as not as a linear selling technique as our chat blasts and begin thinking of them as more subtle conversations you're having about your products, about your services and sort of promoting your, your value propositions. And in the next lecture we'll talk about some best practices and some use cases for drip campaigns just to give you some ideas and to show you some of the drip campaigns that we've been running successfully for our clients. I look forward to seeing you guys very soon in the very next lecture